faq
returns

You

Does Nude Design have a Customer Support service?

 

Nude

Yes, Customer Support is available by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or over the phone on +34 986 24 09 91 during our business hours 10.00 am to 07.30 pm (GMT + 1:00)

 

You

What kind of information can I contact Customer Service about?

 

Nude

You can make enquiries about products, orders, payments, returns and other issues.

 

You

Can I cancel an order?

 

Nude

Yes, provided the order has not reached the production, packaging or dispatch stage. You can cancel your order by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling Customer Service on +34 986 24 09 91.

 

You

What happens if an item in my order arrives damaged?

 

Nude

We will replace it for you as soon as possible at no additional charge. To arrange this, use the e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone Customer Service department: +34 986 24 09 91

 

You

What should I do if the item I receive is different from the one I ordered?

 

Nude

We will exchange it for the correct item as soon as possible, free of charge. To arrange this, use the e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone Customer Service department: +34 986 24 09 91

 

You

Can I return a product if change my mind?

 

Nude

As long as it is not a customised item, we will refund the cost of the item to the same card through which you made the purchase, once the item has been returned. However, you must pay for the delivery costs. To resolve this issue please use the contact form or call Customer Support on +34 986 24 09 91.

 

You

Can I change my items?

 

Nude

Yes, provided your order is not already being manufactured, packaged or dispatched. Just send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will change your product.

 

 

You

Is there a time limit for changing an order?

 

Nude

Your item is a customised design, which we produce once a week especially for you. You can change your order 1 to 5 days after placing your order, but each case can vary so we will not actually know for sure until we answer your email.

lighting - pendant lamps, floor lamps, table lamps
Product catalog 2013 - Download the product catalog of The Nude Design 2013 in PDF
Furniture, tables, side tables, auxiliar tables, coffee tables