faq
shipping

you

Where can I receive my order?

 

Nude

It can be sent to an address selected by you (home, work, etc. - never a PO Box) Check the "delivery costs guide" where we explain the diferent zones to delivery the products

 

you

What is the home delivery procedure?

 

Nude

If you have selected the home delivery option, we will send you an email confirming dispatch (when your order is about to leave the warehouse) with a tracking number (with a link to the courier’s website) and finally the transport firm will contact you by sms or email to arrange delivery.

 

you

How much are the shipping costs?

 

Nude

This depends on the price of your order and the delivery address. It is automatically calculated when you enter your delivery details. Please consult the "delivery costs guide " for the tariffs and special offers.

 

you

How long will my order take to arrive?

 

Nude

Remember that our products are manufactured individually, in a personalized way for you.
The pendant lamp will be received in a maximum of 10 days in Spain and 14 days in the rest of Europe.
For all other products, the delivery time is 15 days in Spain and 20 days for the rest of Europe.

 

you

Can I track my order status?

 

Nude

Yes, you can track the status of your order from our web page under My Orders by entering your username and password in the user section. When the order has been handed over to the courier you will receive an email with a link allowing you to track the package.

 

delivery costs
guide

 0 - 2 KG2 - 5 KG5 - 9,5 KG9,5 - 15 KG
Spain Mainland8,20 €8,20 €9,40 €11,50 €
     
Balears16,00 €21,40 €27,50 €31,30 €
Canay Islands34,00 €48,40 €85,00 €119,00 €
Ceuta28,00 €83,00 €137,30 €219,50 €
Melilla20,00 €27,00 €68,00 €111,10 €
     
Portugal, Andorra & Gibraltar8,50 €9,20 €11,10 €14,40 €
Europe Zone 1 (1)28,80 €41,20 €56,20 €57,00 €
Europe Zone 2 (2)28,80 €48,40 €56,20 €103,30 €
Europe Zone 3 (3)40,50 €77,20 €85,00 €103,30 €
     
EEUU & Canada52,30 €82,30 €107,20 €134,60 €
America (Center & South) (4)70,60 €98,00 €137,30 €207,80 €
Elsewhere (5)141,20 €164,70 €261,40 €363,40 €
Prices with taxes included

(1) Europe Zone 1Germany, Belgium, France, Italy, UK.

(2) Europe Zone 2Austria, Denmark, Netherlands, Luxembourg, Poland, Czech Republic and Switzerland.

(3) Europe Zone 3Bulgaria, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Romania and Sweden.

(4) America (Center and South)Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Uruguay, Perú, Puerto Rico and Venezuela.

(5) ElsewhereAustralia, China, Egypt, Hong Kong, Iceland, India, Japan, Jordan, Lebanon, Morocco, New Zealand, Russian Federation, Saudi Arabia, South Africa, Tunisia, Turkey and United Arab Emirates.

  • Made and shipped from Spain
  • The pendant lamp will be received in a maximum of 10 days in Spain and 14 days in the rest of Europe.
  • For all other products, the delivery time is 15 days in Spain and 20 days for the rest of Europe.
  • To other areas or weights consult us on our email This email address is being protected from spambots. You need JavaScript enabled to view it.
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